Refund Policy

Last updated: September 16, 2026

1. General policy

All sales are final. Because AnalogFax grants immediate access to a digital service, refunds are generally not available once your subscription is activated. Exceptional circumstances are reviewed case by case at our discretion — email support@analogfax.com with your account email and a detailed description.

2. Failed transmissions

If a fax fails due to a verified error in our own infrastructure we will credit the transmission or let you resend free of charge. Failures caused by the recipient's machine (off, busy, out of paper), wrong numbers, network or carrier issues do not qualify. Report failures within 48 hours.

3. Trial and billing

Your subscription starts with a 48-hour trial for $0.99. Afterwards it renews automatically at $19.95 every 4 weeks. You can cancel anytime to stop future charges; cancellation does not refund charges already processed. Cancel before your next billing date if you do not wish to continue.

4. Processing approved refunds

Approved refunds are issued to the original payment method within 3–5 business days; your bank may take an additional 5–10 business days to post it.

5. Chargebacks

Please contact us before disputing a charge with your bank — we resolve legitimate billing errors quickly. Accounts associated with chargebacks are suspended pending resolution.

6. Contact

Alexarix Ltd. · Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong · support@analogfax.com